FAQ
Welcome to our Frequently Asked Questions (FAQs) page! Here, we've compiled answers to some common questions about our website, products, and services. If you have any additional inquiries or need further assistance, please don't hesitate to contact us via email customerservice@labellavita.world. We are here to help!
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Are all your products 100% Authentic?
The products we sell are 100% authentic, almost all the rest of overstocks have been purchased directly from the brands, licensees, or official distributors. We personally verify the authenticity of the products, and every product comes with the original tag attached.
How long does it take for product delivery?
The delivery time to countries within the EU is 1-3 business days and 5-7 business days outside the EU.
Where do you offer shipping to?
We ship worldwide with DHL.
How are custom charges handled?
Within the EU, there are no import taxes. However, when importing to the EU from a non-EU country or exporting from the EU to a non-EU country, the final customer will be charged the customs duty by the freighter company.
Do you accept returns?
We offer a 14-day return policy to our dropshipping partners, counting from the day the package is delivered to your customer. Returns that are shipped back after the 14-day policy will be rejected and shipped back to the original dispatch address. The cost of return shipments that are customer’s change of mind will be covered by the customer and should always be shipped back with an active tracking number. The sender is responsible for customs fees, therefore when sending a shipment from outside the EU, please select “sender will pay for customs fee”. All returns need to be shipped back with UPS, DHL, or FedEx. Due to long delivery time, we don’t accept returns with any local Postal Service.
Where are your warehouses located?
We have warehouses at several locations across the globe. To emphasize, Michael Kors, COACH, and Torry Burch products are stored in our warehouses in Minnesota and Florida, USA, our sunglasses and watches are stored in the warehouse in Germany. The products from D&G, Gucci, Jimmy Choo, and a few other brands are stored in Jonkoping, Sweden, while most of the other Italian brands are stored in our warehouse in Italy.